IID remains open for business and knows that COVID-19 is creating financial hardships for some customers. We’re committed to making sure they have electricity during this uncertain time, so during this pandemic, no customer will be disconnected for nonpayment, however, they will be responsible for unpaid balances for services. If you are having trouble paying your bill, please contact 1-800-303-7756 to make arrangements and see if you qualify for assistance.